New clients
Welcome to Wagtail
Here’s what to expect at a first visit, what to bring and how to save yourself some time at the desk.

Your first visit
It’s mostly a conversation
A first visit takes about forty-five minutes. We’ll ask about your pet’s history, diet and habits, give them a full exam, and talk through what we found and what we’d suggest, in the order of what matters most. We’ll never pile on tests just because it’s a first visit.
You don’t have to decide anything on the spot. Take the written plan home, think, and call Renee if a price needs explaining.
- Bring your pet on a leash or in a carrier
- Bring any records or vaccine papers you have
- Bring a list of medications and food
- A stool sample helps, in a clean bag
Two short forms, signed on your phone
Neither asks anything about your health, and you’ll get a copy of each by email.
- 1
New client form
Your contact details, your pet’s basics and how we may reach you. Two minutes. Sign with your finger.
- 2
Treatment consent
Lets our vets examine and treat your pet, and says how we handle estimates. Good for a year.
- 3
Skip the clipboard
Done before you arrive, you’ll walk straight in. Not done? We’ll help at the desk.
Fill them out now
You can do both on your phone in about four minutes.
Questions new clients ask
Visits
Do I need an appointment?
Yes for almost everything, and you can book online any hour. Nail trims and weight checks are walk-in during open hours when the lab and exam rooms aren’t full. For a sick pet, call or book a sick visit: we hold the last hour of each weekday for them.
Can I stay with my pet during the exam?
Almost always, yes. Most pets are calmer with their person in the room. For a blood draw or a procedure, a technician may take your pet to the treatment area, and we’ll tell you before we do.
Which pets do you see?
Dogs and cats. We don’t treat rabbits, birds, reptiles or other exotics, but we’re glad to point you to a Boise clinic that does.
Do you board or groom?
No. We don’t offer boarding, grooming or day care, so our waiting room is quiet and your pet never has to share a kennel with strangers. Ask us and we’ll tell you who we send our own pets to.
My cat hates the carrier. Any advice?
You’re not alone. Leave the carrier out at home with a blanket and treats a few days before the visit, and tell Sam when you arrive: we’ll take you straight to a room instead of the waiting area.
New clients
What should I bring to a first visit?
Your pet on a leash or in a carrier, any records or vaccine papers you have, a list of medications and food, and a stool sample if you can (a clean sandwich bag is fine). If you haven’t, we’ll ask your last clinic for records.
Do I have to fill out forms before I come?
It saves ten minutes at the desk. The new client form and the treatment consent are on this site, take about two minutes each, and you sign with your finger or mouse. You’ll get a copy by email.
Can you get my pet’s records from our old vet?
Yes. Give us the clinic’s name when you book and Renee will request them. You can also ask for your pet’s records to be sent anywhere you like, free.
Costs and paying
How much is a wellness exam?
A wellness exam is $69, and a puppy or kitten exam is $49. Vaccines, tests and anything else are priced separately and listed on our fees page. For anything over $250, you get a written estimate first.
Do you take pet insurance?
We bill you, and you claim with your insurer. We’ll give you an itemized invoice, fill out the vet’s part of your claim form, and send records to the insurer for free.
What can I pay with?
Credit and debit cards, cash and checks at the front desk, or a secure pay link we email you. Details are on our pay page.
How do deposits work?
A few appointments, like dental consults and puppy or kitten visits, take a small deposit when you book online. It comes off your bill. Cancel or move your visit up to 24 hours ahead and it goes back to your card.
What if I need to cancel?
Use the link in your confirmation email, up to 24 hours before the visit. Later than that, please call: life happens, and we’d rather hear from you than wonder.
Puppies and kittens
When should my puppy first see a vet?
As soon as you bring them home, ideally within a week. We check for problems early, start vaccines at the right time and make a plan for the first four months. The Puppy plan covers all of those visits.
When should I spay or neuter my pet?
It depends on the species, breed and size. For most cats, around five or six months. For dogs, it varies more, and larger breeds often do better a little later. We’ll talk it through at a puppy visit and give you an estimate.
Senior pets
Can you help when it’s time to say goodbye?
Yes. We can help you decide when it’s time, and we’ll set aside a quiet, unhurried appointment so you don’t have to be in a waiting room. We’ll arrange cremation with a local partner if you’d like.
After hours
Who do I call when you’re closed?
Foothills 24-Hour Animal Emergency, (208) 555-0177. They’re open every hour of every day. Our voicemail gives their number, and they’ll send us a note about your visit so we can follow up.
What if my pet ate something they shouldn’t have?
Call us right away during open hours, or the emergency clinic when we’re closed, and tell them what and how much. Don’t make your pet vomit unless a vet tells you to. A pet-poison hotline can also advise you (they charge a consult fee).
We’d love to meet you both
Pick a time online or call, and we’ll get you in.