New client agreement
I am registering my pet or pets as a new client of the clinic named on this website, and I want to receive veterinary care there.
About me. I am the owner of the pet or pets named above, or I have the owner’s permission to bring them in. The contact details I’ve given are correct, and I’ll tell the clinic if they change.
Estimates and payment. I understand the clinic will give me an estimate for treatment that may cost more than $250, and I’ll decide what to do. I’m responsible for the cost of care for my pet and agree to pay in full when the visit ends, by card, cash, check or a payment link the clinic emails me. The clinic never asks me for my card number by email, text or phone.
Appointments. I’ll try to cancel or move an appointment at least 24 hours ahead. If a deposit was paid, I understand it comes off my bill, and that it’s returned when I cancel in time.
Records. The clinic may request my pet’s records from other clinics, and may send records to my insurer or another clinic when I ask. I’ll have copies of my pet’s records at no charge.
How you may contact me. The clinic may call, text or email me about appointments, test results, reminders and bills. I can ask the clinic to stop using any of them at any time.
Emergencies. If my pet needs urgent care outside the clinic’s hours, I understand the clinic is not staffed overnight, and that the clinic will point me to the 24-hour emergency hospital named on its website.
In this agreement, “the clinic” means the veterinary practice named on this website, and its veterinarians and staff.
I am 18 or older. I have read this agreement, I understand it, and I sign it of my own free will.